MANDURAH HOLIDAY RENTALS - BOOKING TERMS & CONDITIONS

ACCEPTANCE OF TERMS & CONDITIONS

Payment of a deposit booking form will confirm you have read and agreed to these terms and conditions.

DEPOSIT

A deposit of $500 is required to confirm a booking.  The booking will be confirmed via email on receipt of the deposit.  If the booking is made 28 days or less before commencement of the holiday the full tariff is required to effect confirmation. A credit card surcharge of 3.3% will be charged to your deposit if booked online.

FINAL PAYMENT

Full and final payment for the holiday booking is required 28 days prior to the commencement of the holiday.  If the outstanding balance has not been received by the 28th day prior to the booking commencement date, the Owner and/or the Booking Agent reserve the right to cancel the booking without notice and the guest will forfeit the deposit.  Mandurah Holiday Rentals reserves the right to pre-authorise your card prior to your arrival.  A credit card surcharge of 3.3% will be charged to your final payment.

SECURITY BOND

You give us preauthorization to debit your credit card up to $1000.00 should we need to for any of the following breaches:

- Loss of keys/locking keys in house (where property manager has to attend to let you in), remote controls, security swipes/fobs

-extra cleaning including carpets

-extra rubbish removal

-damage/breakage/loss to items including chattels/contents/building on the property

-Plus the supervision fees of the property manager

You will be notified of this via email.

CHECK IN & CHECK OUT TIMES

Unless arranged in advance with the booking agent, CHECK IN TIME is 2pm and CHECK OUT TIME is 10am.  Requests for varying times will be accommodated wherever possible.  Late departure without prior approval may result in a partial forfeiture of the security bond. A fee of $50 is charged for an extra check out time of 6pm on day of departure

KEY COLLECTION

Keys will be made available upon arrival at the holiday home as has been arranged with the booking agent.

Please note fees apply for any lost or stolen keys, remote controls and security fobs/swipes.

DOGS & PETS

Most property owners will not allow guests to bring pets to their homes.  There are some exceptions but under no circumstances are guests permitted to bring pets without first seeking permission and then obtaining prior written approval from the booking agent.  A non-refundable pet fee of $100 is payable upon approval per animal. No pets to be on beds or furniture inside the property.

BOOKING PROCESSES & CANCELLATION POLICIES

Booking Processes

-Requested dates checked against booking calendar and diary and if available tentatively booked

-Accept Terms and Conditions

-Supply Credit Card details and all information on booking form

-Pay deposit or full payment as required by booking agent

-Once deposit (payable on acceptance) is received via credit card a receipt is sent out and booking is confirmed in calendar

-A Credit Card surcharge of 1.5% will be applied to any booking done directly online through the MHR website

CANCELLATION POLICY

-Cancellations must be made in writing

-We charge a cancellation fee for administration of $100 which is deducted before refund amount is calculated

- Refunds for payments are provided in full (less the admin. fee) if guests cancel at least 30 days prior to arrival

- Refunds for cancellations within 14 to 30 days prior to arrival are provided at 50% of payment (less the admin. fee)

- Refunds for cancellations within 7 to 14 days prior to arrival are provided at 25% of payment (less the admin. fee)

- Refunds for cancellations within 1 to 7 days prior to arrival are 10%

- If guests fail to turn up without any prior notification, payments are non-refundable

UNUSED SERVICES

Where the guest chooses to cut short their stay a refund is not available for any unused portion of the booking.

CLEANING

Cleaning of the Rental is an upfront fee, so we ask you to leave the property in a tidy condition.  The tidy condition would include wash and put away all dishes, empty dishwasher (if applicable), remove foodstuffs from the fridge & wipe it out, clean BBQ.  Also sweep floors and ensure all rubbish is put in the bin and placed on the verge. (Failure to do this will incur a cost for rubbish removal – minimum charge $55 PLUS OUR SUPERVISION FEE).

Any excess cleaning and rubbish removal fees will be deducted from the security bond.  Please make note of reading carefully the guests responsibilities below.

GUESTS RESPONSIBILITIES.

-Guests are expected to look after and take all reasonable care of the property and all the furnishings and equipment included in the property.

- Guests are expected to leave property secure, air conditioners or heaters off and any electrical appliances off – including spas if they go out during their stay.  This is not a hotel it is a holiday home so please respect the owners electricity bill and security of the property.

-Guests are expected to observe the “No Smoking Inside or outside” requirement for the duration of the holiday.

-Guests are expected to be considerate to neighbouring properties and not give cause for complaint due to excessive noise or antisocial behaviour.

-Any faults, damages or breakages must be reported to the Booking Agent or a representative of the booking agent as soon as possible.  Guests will be liable for any breakages or damages caused to the property during the guest’s holiday occupation and all costs of repair and replacement shall be payable upon demand to the Booking Agent.

-It is the responsibility of the guests to ensure that all doors and windows are securely locked and that the property is left in a clean and tidy state at the end of the holiday as specified in item

CLEANING (read carefully!).  If the property is not left in a reasonable state of cleanliness (which will be at the absolute discretion of the Booking Agent) then we may apply any bond monies held to assist in the cost of any cleaning to the property.  Excess cleaning to be done after the final inspection by the Booking Agent will be done at $50 per hour and the guests will be charged accordingly.

NOISE

Our, NO PARTY, NO EXCESSIVE NOISE, NO EXTRAS policy means just that as a courtesy to those around you.  Accordingly no functions are permitted.  Any person(s) found to be creating excessive noise or exceeding the numbers of permitted guests will result in everyone being evicted without refund.  There will be no warnings given.  If the Property Manager is contacted or the Police have to be called your bond will be forfeited (if Property Manager has to attend during your stay minimum charge of $55 per hour taken from your bond.)

MAINTENANCE AND EMERGENCY CONTACTS

Guests are required to make every effort to contact the Booking Agent or a representative of the Booking Agent with any maintenance or emergency issues.

Mobile : 0429996389                                                                                                  

CODE OF CONDUCT DURING YOUR STAY IN THIS PROPERTY:

•         Shire regulations and canal life etiquette demand that guests be mindful of the amount of noise they make.

Please be aware of the importance of keeping noise to a minimum for your neighbours and permitted noise levels are reduced after 7pm and further reduced after 10pm – especially on canal properties where noise travels easily across the water

•         Ensure car parking is sensible and no cars are parked across footpaths, Rangers will patrol and issue tickets if not adhered to, also do not park on lawns because of reticulation.  Do not park on neighbouring properties drives or verges

•         RECYCLING is taken very seriously in this shire and charges will be issued to guests if recycling bin has to be sorted - minimum charge $50